Frequently Asked Questions
Everything you need to know about shopping with Mattel Store
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Do you provide a size guide for your apparel?
Yes, every product page includes a detailed size chart with measurements in both inches and centimeters to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
We are committed to quality and ethics. A growing percentage of our collection is made from organic cotton and recycled polyester; check the 'Sustainability' tab on specific product pages for details.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.